Customer Support

Comprehensive support services

Online support portal

If you are an IAM customer (SAM/GARANCY), you can use this portal to contact our software support service online. You can submit your requests for support and can conveniently check the processing status.

Password management

Comprehensive support for our Password Reset and Password Synchronization password management solutions.

Hotline contacts

  • Central support number for Germany:
    0800-BETASYS   (= 0800-2382797)


Customers gain user access to the GARANCY Online Community: This platform  mainly serves the purpose of allowing users to share experiences with one another. We consider the resulting feedback when developing new products and upgrading existing tools.

GARANCY Online Community login

If you do not have access credentials yet, please contact your sales representative.


Products and Compatibility

We regularly update and refine our products and software solutions. Use this button to obtain the current release status and the current lists of supported platforms and components.


As a Beta Systems customer, once you have registered, you can use this link to download product documentation from our website.

Do you want to find out more?

iam(at)     Phone: +49 (0) 30 726 118-0

Your Contact

Select the link that best reflects your needs from the options below.

Contact Sales
Contact Support
Regional Contact Addresses

If you have any questions regarding Beta Systems’ products, solutions or services, you can also call the following number:

+49 (0) 30 726 118-0